If you need new till rolls for your Clover device, you can order them from Primatel by visiting www.primatel.co.uk. If you’re unsure which till roll you need, you can call and ask Primatel on 0800 0323 413.

If your reporting isn’t showing any card transactions, it’s likely because you’re logged into your Clover device as a quick access employee. Just log out of your device and log back in using your Clover admin code to see your reporting.

If you can’t complete a refund, it’s likely because you’re logged into your Clover device as a quick access employee. Just log out of your device and log back in using your Clover admin code to complete the refund.

If you haven’t received the reset link you requested from your Clover dashboard, you may be logged into www.clover.com when you need to log in to www.eu.clover.com. If you still aren’t receiving your reset link once you’ve logged in and requested it from www.eu.clover.com, please check your junk mail folder and make sure the email isn’t being blocked by a firewall. 

If your Clover device says that your Wireless Manager is about to expire, it means your 30-day free Wireless Manager trial is coming to an end. Wireless Manager allows you to access 3G and use your Clover device without a WiFi or plugged-in internet connection, so we recommend you leave it on.

If you want to stop using Wireless Manager and stop any charges being taken from your account, you can turn it off via the Wireless Manager app by selecting ‘Disable’ on the SIM. If you want to continue using Wireless Manager, you don’t need to do anything and we’ll automatically bill you for this service on your normal billing date.

If your Clover device won’t connect over 3G using its SIM, there are a few things you can try:

●      Turn off and restart your device.

●      Check the 3G coverage in your area to make sure there’s reception.

●      Try using a WiFi connection instead.

●      Try using a personal hotspot from another connected device like your smartphone.

●      Check your Clover device is recognising the Access Point Name (APN) within its Settings. The APN for your Clover SIM should be ‘Clover (ATT US)’.

If you’re using a third-party network SIM, you may need to set up and add the APN. You can do this by:

1. Going to ‘Settings’ and selecting ‘More’.
2. Select ‘Mobile Networks’ and then ‘Access Point Names’.
3. Select the add ‘+’ symbol in the corner of the screen.
4. Select the relevant network you’re using and then select ‘Save’.

If you need to search for available networks, repeat steps 1 and 2 above but select ‘Network operators’ instead of ‘Access Point Names’ and then repeat steps 3 and 4.

If you can’t get your Clover device to connect to the internet via your phone line, there are several things you can try:

●      First, try connecting a different device such as a laptop to the same network and load help.clover.com to check the network is functioning properly.

●      Turn off and restart your router and make sure it’s connecting to the network properly or try a different router.

●      Turn off and restart your Clover device.

●      Turn off the Ethernet connection in your Clover device settings, wait one minute and then turn it back on again.

●      Unplug the Ethernet cable from the phone line socket and Clover device and plug it back in. Restart your device and wait five minutes for it to reconnect.

●      Try using a different phone line socket, Ethernet cable or phone line port in your device.

●      Remove any network switches or extensions between your device and the router.

●      Check you don’t have any network restrictions or firewalls blocking your internet connection (for example like you may find in schools). If this is the case, contact our customer service helpdesk who can provide you with our port numbers you can then give to your network provider to be whitelisted on their network.

●      Try connecting your Clover via a WiFi or mobile network (if applicable) or use a personal hotspot to see if there’s a fault with your device.

If you can’t get your Clover device to connect to the internet via WiFi, there are several things you can try:

●      First, try connecting a different device such as a laptop to the same network and load help.clover.com to check the network is functioning properly.

●      Turn off and restart your router and make sure it’s connecting to the network properly, or try a different router.

●      Turn off and restart your Clover device.

●      Turn off the WiFi connection in your Clover device settings, wait one minute and then turn it back on again.

●      Forget and then add the network in your Clover device settings.

●      Make sure you’ve entered the correct WiFi password and check carefully for things like capital letters.

●      Check your router and Clover device aren’t so far away from each other that your device can’t connect to the router.

●      Try connecting your device to a different network, for example a home network, to check it’s working properly.

●      Try connecting your device via Ethernet, a mobile network (if applicable) or use a personal hotspot to see if there’s a fault with your device.

To find your Clover device’s serial number:

1. Go to the Help application on your Clover device.
2. Select the dropdown menu in the top left corner of your screen and select ‘Diagnostics’.
3. Select ‘Additional detail’ and you’ll see your serial number labelled as ‘This device’ just above the bar code.

You can find your Merchant Account number in several places on your Clover device:

●      Go to the left most screen from your homepage

●      Go to your Clover dashboard

●      Go to your device’s Help section

If you see a ‘Tampered’ message on your Clover display, it means your device has been tampered with or there has been a software fault. In either case you’ll receive an email from us with instructions on what to do next but rest assured we’ll replace your device as quickly as we can and you just need to keep hold of all your connection cables. If you don’t receive an email you can contact our customer service helpdesk.

To restart your Verifone terminal:

1. Turn off your terminal’s power by taking out the power cable and, if required, removing it from the base unit.
2. Hold down the red ‘Cancel’ button until the device has completely turned off and the screen turned black. If it doesn’t turn off, double check you’ve removed all the power cables and taken it off the base unit and then try again.
3. Hold down the green ‘Enter’ button until the screen changes colour – your terminal has now restarted.

We encourage you to complete an end-of-day report after each day of trading. It's quick and easy on your Verifone terminal:

1. Go to the sale, refund or home screen and scroll down until you see the ‘Reports’ option.
2. Select ‘Reports’ and enter your supervisor code. If you haven’t set up a dedicated supervisor code, enter the default 999 999 code.
3. Select ‘Reconciliation’ and then select ‘All’.
4. Your terminal will print out all the totals since your last report.

Please note that if you don’t run and end-of-day report after each day of trading, your accounts will be settled the next business day which may delay funds reaching your bank account. To find out the cut-off time for daily batching to avoid these delays, speak to our customer service helpdesk.

To print your daily reports on your Verifone terminal:

1. Go to the sale, refund or home screen and scroll down until you see the ‘Reports’ option.
2. Select ‘Reports’ and enter your supervisor code. If you haven’t set up a dedicated supervisor code, enter the default 999 999 code.
3. In the Reports menu, select the report you want to print and press the green ‘Enter’ button. You can select either:
   1. The ‘x’ button for a running total
   2. The ‘z’ button for an end-of-day report
4. Your terminal will print out your chosen daily report.

To refund a customer transaction on your Verifone terminal:

1. Go to the home screen and scroll down until you see the ‘Refund’ option.
2. Enter the total refund amount and press the green ‘Enter’ button.
3. Press ‘Enter’ again to confirm the refund amount.

Follow the on-screen instructions to complete the refund

If you see a ‘Tamper’ message on your Verifone terminal’s display, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If you have a Verifone VX range terminal and you see any of these messages you should:

1.     Go to the menu and select the 'Supervisor' option.

2.     When prompted, enter your supervisor password.

3.     Select 'Reset mac' and then select the 'Auth Host' option to return to the previous screen.

4.     Here, press 'Cancel' to return to the home screen.

5.     Press 'LOG' on the home screen and enter your supervisor password again.

6.     Your terminal should print out a receipt to say it's now enabled. If not, call the technical support number that displays on your terminal or if you don’t see a number on your terminal you can contact our customer service helpdesk.

If you have a Verifone V range terminal and you see any of these messages you should:

1.     Go to the menu and select the 'Supervisor' option.

2.     When prompted, enter your supervisor password.

3.     Select 'Reset mac' and then select the 'Auth Host' option to return to the previous screen.

4.     Here, select 'Log on'.

5.     Your terminal should print out a receipt to say it's now enabled. If not, call the technical support number that displays on your terminal or if you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal won’t turn on:

1. Unplug the power lead from the wall and from your terminal.
2. Try a different plug socket in the wall to make sure your plug socket isn’t faulty.
3. Plug all power cables back into the plug socket and wall and power up your terminal.
4. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet or process any payments, there are several things you can try:

1. Restart your terminal and restart your internet router.
2. Wait five minutes for your router and terminal to reconnect.

If your terminal still isn’t showing an internet connection, try using a different port on your router and if that doesn’t work try using a different cable to ensure the router is connecting to the internet. If your router isn’t connecting, contact your internet service provider to make sure your internet connection is working correctly. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet via your phone line, there are several things you can try:

1. Unplug the phone line cable from the phone line socket and terminal, plug it back in and restart your terminal and wait five minutes for your terminal to reconnect.
2. Repeat step 1 but try using a different phone line socket, phone line cable or phone line port.

If your terminal still isn’t connecting, contact your phone line provider to make sure your connection is working correctly. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet via mobile signal or process any payments, there are several things you can try:

1. Restart your terminal and wait five minutes for it to reconnect.
2. If it’s still not connecting, try changing location to see if there’s a clearer signal your terminal can connect to.
3. If you still can’t get a connection, contact your mobile provider to make sure there aren’t any signal problems in your area.
4. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you see an 'Alert Irruption' message on your terminal’s display, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal’s display is blue and unresponsive, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal is displaying an ‘Init Trans Require’ or ‘Init Invalid’ error message you can:

1. Press the ‘Menu’ button twice and then select function 3.
2. Enter ‘32’.
3. Swipe your supervisor card or enter your supervisor passcode.
4. Select your acquirer.
5. Press the ‘Menu’ button twice again and this time select function 9.
6. Enter ‘75’.
7. Select your acquirer again and your terminal should display the message ‘Init Complete’.
8. If this process doesn’t work, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal is displaying a ‘Not connected’ or ‘Host comms’ error message, it means your terminal has lost its internet connection, whether that’s a plugged in, WiFi or mobile connection. Try restarting your terminal and checking with your service provider that your internet is working and if the problem persists, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If a customer’s payment card is declined and you can’t process the payment, it’s because the card issuer has declined to authorise the transaction and isn’t a fault on your terminal. In this case, ask the customer to use another payment method.

If you see a ‘Transaction referred’ error message it usually means the customer’s card issuer has referred the transaction because they’re not sure it’s valid or it’s flagged as unusual compared to the cardholder’s usual spending patterns.

In this case you should see a phone number for an authorisation centre displayed on the terminal: 0344 257 9400. Call this number and once you’ve spoken to them, press ‘Enter’ on your terminal and follow the on-screen instructions to complete the transaction. Alternatively, you can ask the customer to use another payment method. 

If you see a ‘Last PIN try’ error message on your terminal, it means the customer has entered the wrong PIN twice for that card. If they enter the wrong PIN again, their card will be blocked and the customer will have to contact their card issuer to unblock it. In this case, ask the customer to use another payment method.

If you see a ‘Looking for updates’ error message on your terminal it means your terminal is trying to complete a software update and won’t work again until it has completed this update.

If this message remains on screen for more than five minutes, you may need to restart your terminal unless it’s displaying a series of hyphens and asterisks – these show the terminal is still completing its update and shouldn’t take more than a few more minutes. If your terminal doesn’t update after this period and a restart, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

To restart your Ingenico terminal:

1. Turn off your terminal’s power by taking out the power cable and, if required, removing it from the base unit.
2. Hold down the yellow ‘Clear’ button and the button with three dots at the same time until the device has completely turned off and the screen turned black. If it doesn’t turn off, double check you’ve removed all the power cables and taken it off the base unit and then try again, making sure to hold both buttons down simultaneously.
3. Hold down the green ‘Enter’ button until the screen changes colour – your terminal has now restarted.

To complete an end-of-day report on your Ingenico terminal:

1. If not already there, press the ‘Cancel’ button repeatedly until you arrive at the ‘Sale, Refund’ screen displaying your Merchant Account number.
2. Select ‘Menu’ and then select it again.
3. Select ‘Totals’.
4. From the Totals menu select ‘End of day report’ and press ‘Enter’.
5. Your terminal will print out your end-of-day report.

To print your daily reports on your Ingenico terminal:

1. If not already there, press the ‘Cancel’ button repeatedly until you arrive at the ‘Sale, Refund’ screen displaying your Merchant Account number.
2. Select ‘Menu’ and then select it again.
3. Select ‘Totals’.
4. From the Totals menu select the report you want to print out and press ‘Enter’.
5. Your terminal will print out your selected report.

To refund a customer transaction on your Ingenico terminal:

1. On the home screen, select ‘Menu’ and then select ‘Refund’.
2. Enter the sale amount you want to refund and press ‘Enter’.
3. Insert or swipe the card used for the transaction you’re refunding and wait while the terminal checks the card.
4. When prompted, enter your supervisor code and press ‘Enter’.
5. Wait while your terminal connects to the acquirer who will check and accept the refund. If the refund isn't accepted, contact our customer service helpdesk.
6. Once accepted, your terminal will print a merchant receipt for you to keep. Tear it off and ask the customer to sign the receipt – make sure you compare the customer signature to the signature on their card.
7. Press ‘Enter’ again and your terminal will print off a copy of the receipt for the customer to keep.

If your terminal won’t turn on:

1.     Unplug the power lead from the wall and from your terminal.

2.     Try a different plug socket in the wall to make sure your plug socket isn’t faulty.

3.     Plug all power cables back into the plug socket and wall and power up your terminal.

4.     If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet or process any payments, there are several things you can try:

1.     Restart your terminal and restart your internet router.

2.     Wait five minutes for your router and terminal to reconnect.

If your terminal still isn’t showing an internet connection, try using a different port on your router and if that doesn’t work try using a different cable to ensure the router is connecting to the internet. If your router isn’t connecting, contact your internet service provider to make sure your internet connection is working correctly. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet via your phone line, there are several things you can try:

1.     Unplug the phone line cable from the phone line socket and terminal, plug it back in and restart your terminal and wait five minutes for your terminal to reconnect.

2.     Repeat step 1 but try using a different phone line socket, phone line cable or phone line port.

If your terminal still isn’t connecting, contact your phone line provider to make sure your connection is working correctly. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet via mobile signal or process any payments, there are several things you can try:

1.     Restart your terminal and wait five minutes for it to reconnect.

2.     If it’s still not connecting, try changing location to see if there’s a clearer signal your terminal can connect to.

3.     If you still can’t get a connection, contact your mobile provider to make sure there aren’t any signal problems in your area.

4.     If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you see an 'Alert Irruption' message on your terminal’s display, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal’s display is blue and unresponsive, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal is displaying an ‘Init Trans Require’ or ‘Init Invalid’ error message you can:

1.     Press the ‘Menu’ button twice and then select function 3.

2.     Enter ‘32’.

3.     Swipe your supervisor card or enter your supervisor passcode.

4.     Select your acquirer.

5.     Press the ‘Menu’ button twice again and this time select function 9.

6.     Enter ‘75’.

7.     Select your acquirer again and your terminal should display the message ‘Init Complete’.

8.     If this process doesn’t work, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal is displaying a ‘Not connected’ or ‘Host comms’ error message, it means your terminal has lost its internet connection, whether that’s a plugged in, WiFi or mobile connection. Try restarting your terminal and checking with your service provider that your internet is working and if the problem persists, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If a customer’s payment card is declined and you can’t process the payment, it’s because the card issuer has declined to authorise the transaction and isn’t a fault on your terminal. In this case, ask the customer to use another payment method.

If you see a ‘Transaction referred’ error message it usually means the customer’s card issuer has referred the transaction because they’re not sure it’s valid or it’s flagged as unusual compared to the cardholder’s usual spending patterns.

In this case you should see a phone number for an authorisation centre displayed on the terminal: 0344 257 9400. Call this number and once you’ve spoken to them, press ‘Enter’ on your terminal and follow the on-screen instructions to complete the transaction. Alternatively, you can ask the customer to use another payment method. 

If you see a ‘Last PIN try’ error message on your terminal, it means the customer has entered the wrong PIN twice for that card. If they enter the wrong PIN again, their card will be blocked and the customer will have to contact their card issuer to unblock it. In this case, ask the customer to use another payment method.

If you see a ‘Looking for updates’ error message on your terminal it means your terminal is trying to complete a software update and won’t work again until it has completed this update.

If this message remains on screen for more than five minutes, you may need to restart your terminal unless it’s displaying a series of hyphens and asterisks – these show the terminal is still completing its update and shouldn’t take more than a few more minutes. If your terminal doesn’t update after this period and a restart, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

To restart your Spire terminal:

1. Turn off your terminal’s power by taking out the power cable and, if required, removing it from the base unit.
2. Hold down the power button until the device has completely turned off and the screen turned black. If it doesn’t turn off, double check you’ve removed all the power cables and taken it off the base unit and then try again.
3. Hold down the power button again until the screen changes colour – your terminal has now restarted.

To complete an end-of-day report on your Spire terminal:

1. If not already there, repeatedly press the ‘Cancel’ button until you arrive at the screen displaying ‘Enter amount to start payment’.
2. Press the ‘Square’ button.
3. Select number 3 for reports.
4. In the Report menu, select the ‘End of day / Z report’ and then press ‘Enter’.
5. When prompted, enter your passcode and press ‘Enter’. If you haven’t set a passcode, enter the default 0000 code.
6. Your terminal will print out your end-of-day report.

To print your daily reports on your Spire terminal:

1. If not already there, repeatedly press the ‘Cancel’ button until you arrive at the screen displaying ‘Enter amount to start payment’.
2. Press the ‘Square’ button.
3. Select number 3 for reports.
4. In the Report menu, select the report you want to print and then press ‘Enter’.
5. When prompted, enter your passcode and press ‘Enter’. If you haven’t set a passcode, enter the default 0000 code.
6. Your terminal will print out your chosen report.

To refund a customer transaction on your Spire terminal:

1. Press the ‘Square’ button on your terminal keypad.
2. Select number 1 for new transactions.
3. Select number 2 for refunds.
4. When prompted, enter your passcode and press ‘Enter’. If you haven’t set a passcode, enter the default 0000 code.
5. Follow the on-screen instructions to complete the refund.

If you see a ‘Sec Invalid Terminal Keys’ message on your Spire terminal’s display, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If you see an 'Invalid Mac' or 'Acquire Disabled' or 'Security Error' message on your Spire terminal’s display you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal won’t turn on:

1.     Unplug the power lead from the wall and from your terminal.

2.     Try a different plug socket in the wall to make sure your plug socket isn’t faulty.

3.     Plug all power cables back into the plug socket and wall and power up your terminal.

4.     If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet or process any payments, there are several things you can try:

1.     Restart your terminal and restart your internet router.

2.     Wait five minutes for your router and terminal to reconnect.

If your terminal still isn’t showing an internet connection, try using a different port on your router and if that doesn’t work try using a different cable to ensure the router is connecting to the internet. If your router isn’t connecting, contact your internet service provider to make sure your internet connection is working correctly. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet via your phone line, there are several things you can try:

1.     Unplug the phone line cable from the phone line socket and terminal, plug it back in and restart your terminal and wait five minutes for your terminal to reconnect.

2.     Repeat step 1 but try using a different phone line socket, phone line cable or phone line port.

If your terminal still isn’t connecting, contact your phone line provider to make sure your connection is working correctly. If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you can’t get your terminal to connect to the internet via mobile signal or process any payments, there are several things you can try:

1.     Restart your terminal and wait five minutes for it to reconnect.

2.     If it’s still not connecting, try changing location to see if there’s a clearer signal your terminal can connect to.

3.     If you still can’t get a connection, contact your mobile provider to make sure there aren’t any signal problems in your area.

4.     If you still can’t resolve the problem, you can contact our customer service helpdesk.

If you see an 'Alert Irruption' message on your terminal’s display, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal’s display is blue and unresponsive, it means your terminal has been tampered with or there has been a software fault. In either case you’ll need to call the technical support number that displays on your terminal so they can send you a new one. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal is displaying an ‘Init Trans Require’ or ‘Init Invalid’ error message you can:

1.     Press the ‘Menu’ button twice and then select function 3.

2.     Enter ‘32’.

3.     Swipe your supervisor card or enter your supervisor passcode.

4.     Select your acquirer.

5.     Press the ‘Menu’ button twice again and this time select function 9.

6.     Enter ‘75’.

7.     Select your acquirer again and your terminal should display the message ‘Init Complete’.

8.     If this process doesn’t work, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If your terminal is displaying a ‘Not connected’ or ‘Host comms’ error message, it means your terminal has lost its internet connection, whether that’s a plugged in, WiFi or mobile connection. Try restarting your terminal and checking with your service provider that your internet is working and if the problem persists, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.

If a customer’s payment card is declined and you can’t process the payment, it’s because the card issuer has declined to authorise the transaction and isn’t a fault on your terminal. In this case, ask the customer to use another payment method.

If you see a ‘Transaction referred’ error message it usually means the customer’s card issuer has referred the transaction because they’re not sure it’s valid or it’s flagged as unusual compared to the cardholder’s usual spending patterns.

In this case you should see a phone number for an authorisation centre displayed on the terminal: 0344 257 9400. Call this number and once you’ve spoken to them, press ‘Enter’ on your terminal and follow the on-screen instructions to complete the transaction. Alternatively, you can ask the customer to use another payment method. 

If you see a ‘Last PIN try’ error message on your terminal, it means the customer has entered the wrong PIN twice for that card. If they enter the wrong PIN again, their card will be blocked and the customer will have to contact their card issuer to unblock it. In this case, ask the customer to use another payment method.

If you see a ‘Looking for updates’ error message on your terminal it means your terminal is trying to complete a software update and won’t work again until it has completed this update.

If this message remains on screen for more than five minutes, you may need to restart your terminal unless it’s displaying a series of hyphens and asterisks – these show the terminal is still completing its update and shouldn’t take more than a few more minutes. If your terminal doesn’t update after this period and a restart, call the technical support number that displays on your terminal. If you don’t see a number on your terminal you can contact our customer service helpdesk.